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Frequently Asked Questions

Do I need an account to make a purchase ?

No, you can make a purchase as a guest which means does not require registration, however you do have an option to register an account with us which will allow you to store delivery and billing addresses for future orders (therefore a quicker checkout). By registering an account you will also have the benefit of viewing your past orders with us!

However should you be using our app for scanning a 3d image of your feet, you do have to sign up to make sure we save your sizes for reference.

Why should I set an account up with Myjoota ?

Its always best to have an account set up with us as it makes for an easier purchase in the future and allows us to keep in touch with our account holders in regards to any exclusive promotions or designs – we also class you as a VIP!

How do I create an account ?

During checkout, you will be asked whether you would like to create an account, or checkout as a guest – the account signup process is fast and easy.

What do I do if I have forgotten my password/log in details ?

Located below the sign-in boxes, is a link ‘Forgotten your password?’ select this and you will be taken to a new screen and asked for your email address. Once entered, you will shortly receive an email with a new password to log in and away you go!

How do I sign up for your newsletter ?

You can sign up to our newsletter in a number of ways, either by the “connect” tab at the top of each page, via the footer sign up form, either during checkout and finally, by clicking here.

Will my details be kept private ?

Of course! We will never share or trade your details with any other companies and we do not store your card data. This does mean that you will need to enter your card details every time you place a new order.


This feature allows you to save items and bookmark which if you’re an account holder you can access later to finish your browsing or shopping.

How can I stop from being sent your emails ?

You can unsubscribe by using the unsubscribe link on the bottom of any email we send , alternatively get in touch directly.

What is the return Policy ?

We are happy to provide an exchange or refund within 30 days of purchase on any item in their original condition and packaging.

How do I make a return ?

Please fill out the form enclosed in your delivery, mark the items you wish to return and select a reason code. Place this form back in your package and seal.

Any returns received outside the 30 days are accepted at the discretion of Myjoota.

I received a faulty Shoes. What do I do ?

If you find an item is faulty upon arrival, please contact our Customer Service Team, who will have this investigated as quickly as possible.

Do I pay for the cost of return ? / Do you reimburse delivery charges for returns ?

Delivery costs are not a cost we refund when a return is made.

When will I receive my refund ?

All refunds are processed on receipt of the item. All refunds will be made to the card originally used to purchase the goods.

whilst we aim to get your refund to you as quickly as possible, some card returns can take up to 30 business days for banks to complete, depending on their processing time.

This can vary between card issuers and unfortunately we are unable to influence this in any way.

Can you confirm receipt of my shoes/confirm refund ?

We will always confirm any refund or exchanges via email and this will be sent as soon as it been processed.

Do you Ship Internationally ?

We ship to over 6200 pin code in India and 220+ countries in the world.

How do I Track my order ?

As soon as an order has been despatched you will be sent an email to confirm this. The email will include a link to the tracking page and a tracking number you can use to keep an eye on your new shoes.

What happens if no one is available when the goods are delivered ?

If you know you won’t be available on the day of delivery, you can arrange to have your item re-directed or dropped at a local collection point, directly with the shippers. If you are not able to do this, they will leave a card to inform you they have attempted delivery, which you can use to arrange the re-delivery.

Can I change the delivery address on my order once it has been placed ?

We will always try our best to do this where we can so get in touch as soon as you realise this is needed and we will advise if this is possible.

I'm having difficulty with my delivery, what shall I do ?

If you are having difficulty please CONTACT US and will look into it with our couriers and assist with any issues.

Will I have to pay customs & import charges ?

You may be charged for handling fees and taxes as your order passes through customs (for international deliveries). Any charges on a parcel must be paid by the receiver as Myjoota has no control over these and we’re afraid we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

How long does it take to produce and ship my Shoes ?

we aim to produce and ship your shoes the third day we receive your order. We are constantly improving our Back end operations to achieve this. However, sporadically we do experience strain due to material unavailability or order glut. In such unlikely situation your shipment shouldn’t take later than two weeks to produce and ship.

What happens after i place my order ?

Once your order has been placed, if it has been successful, you will receive a sequence of 2 emails.

Confirmation email :

        This will confirm the items you have just ordered along with your order number and when to expect the delivery.

Despatch email :

      Confirming your new shoes are on their way to you, along with a tracking number and a link to the tracking website. (The shipper will then keep you updated in regards to when the parcel is due to arrive.)

I haven't received any confirmation or emails from you.

If you haven’t received any correspondence from us in relation to your order, please first of all check your junk mail. Sometimes, depending on your service provider, servers can get a little overzealous and we end up in there! You can also check the status of your order by logging into your account.

Can I amend my order after I've placed it ?

Our factory works quickly to produce your shoes to you as fast as possible, therefore on most occasions we are not able to amend an order once it has been placed. Please contact us and we will aim to help as best we can.

Can I cancel my order after I've placed it ?

You can cancel your order any time before your shoe is shipped.

I have received the wrong item in my order, what do I do now ?

If you find an incorrect item within your order, please contact our Customer Service Team, who will have this investigated as quickly as possible.

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